Política de reembolso

Return and Refund Policy

At Outlyvo, we want you to feel confident when shopping with us. If you are not satisfied with your order, please contact us at outlyvo@gmail.com.

Return Window

Returns are accepted within 14 days of receiving your order.

To request a return, please contact us within 14 days of receiving your order. After notifying us, the item must be returned within 14 days.

Customers must contact us before sending any return. Returns sent without prior authorization may not be accepted.

Return Conditions

To be eligible for a return, the item must be:

• Unused and unworn

• In the same condition that you received it

• With original tags and packaging where applicable

• Not damaged, washed, altered, or used

Items that do not meet these conditions may not be accepted.

Return Shipping Costs

The customer is responsible for providing and paying for return shipping, unless the item is damaged, defective, or incorrect.

We recommend using a tracked shipping service, as we cannot guarantee that we will receive your returned item.

No Restocking Fee

We do not charge a restocking fee for approved returns.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If the item is damaged, defective, or incorrect, contact us within 48 hours of delivery at [your email address] with:

• Your order number

• A description of the issue

• Clear photos of the product and packaging

If the issue is confirmed, we will offer a replacement, refund, or another suitable solution.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

If approved, the refund will be processed to your original payment method within 14 days. Please note that your bank or payment provider may take additional time to process and display the refund.

Exchanges

The fastest way to exchange an item is to return the original item and place a new order once the return is accepted.

Right of Withdrawal

Customers in the European Union have the right to withdraw from their purchase within 14 calendar days from the day they receive the order, without giving a reason.

This right may not apply to certain items that cannot be returned for hygiene reasons after opening or use, or to items that have been clearly personalized or customized for the customer.

Contact

For return requests, please contact us at:

outlyvo@gmail.com